T.A.C.S. works with ALL Insurance Companies. Below is a list of common insurance companies however if your company name is not on the list we probably work with them! Give us a call at 518-462-3977 and ask to be sure!
- 21st Century
- American States
- Central Mutual
- Farm Family
- Liberty Mutual
- Main Street America
- National Grande
- New York Central Mutual
- Preferred Mutual
- State Farm
- Utica Mutual
- Utica National
ETC, ETC, ETC, ETC, ETC, ETC, ETC.
Direct Repair Programs
T.A.C.S. is a direct repair facility for some of the largest insurance companies in the country. This expedites the repair process by allowing our Certified Adjusters to prepare estimates for these companies directly:
- American States
- Liberty Mutual
Taking Care of your Vehicle's Finish
The paint finishes applied today are much more durable than those available ten or fifteen years ago. As a result, even average care can yield great, long lasting results. Be aware, however, that the more you do to preserve the appearance and lifespan of your vehicles paint, the more sales and trade-in value you will receive when it is time to purchase your next vehicle. Click here for more information.
Replacement Parts for your Vehicle
Each insurance company has specific policies regarding the types of parts used to repair the damage to your vehicle. Our Service Managers will explain to you what your insurance policy covers and what type of parts will be used on your vehicle. Click here for more information.
24 Hour Towing Service Everyday
Simply call us for assistance at: 518-462-3977
If you have any doubt about whether it is safe to drive your vehicle after an accident, always have it towed. This will avoid the chance of additional damage and the cost of the tow is generally covered under your auto insurance policy. T.A.C.S. has 24 hour towing service available, but any towing company can bring your car to our facility. Should your car be towed to an impound lot by the police, or to another facility, feel free to call us if you want your vehicle repaired by us and we will arrange the towing.
Choosing a Collision Repair Facility
For most people, a vehicle is the second largest investment you will make. It only makes sense to choose your repair shop carefully to protect your investment. The right shop will not only do excellent repair work, but they will also handle your claim with your insurance provider. At T.A.C.S it is our goal to take any guess work out of your claim. We are you advocate to the insurance company and will always do what is in the best interest of you, the customer! Click for some suggestions to help you.
The Repair Process
There are many steps involved with the repair process. As a general rule, the more damage caused in the accident, the more complex the repair process is. Click the Link below to see the necessary steps for an "average" collision repair. Please keep in mind collision repair is not an exact science and because of this we are not always able to give you an exact date when your vehicle will be ready. Click here for more information on the repair process.
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Terms & Definitions
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Frequently Asked Questions
May I go to the repair shop of my choice? YES! According to New York State Insurance Regulation 64 you have the right to go to the repair shop of your choice. Your insurance company cannot dictate the facility where you repair your vehicle. They may suggest certain repair shops on their program however you have the final say in where you have your vehicle repaired!
Will it cost more to have my vehicle repaired at T.A.C.S.? No. We use a standardized system for all of our estimates called CCC ONE. This is used by the majority of collision repair shops and insurance companies.
Do I have to get multiple estimates? No. You can select the repair shop that is most convenient for you. T.A.C.S. has programs with several insurance companies that allow us to write the estimates for your vehicle's damage. For other companies, the insurance company will come to T.A.C.S. and appraise your vehicles damage. They will provide us with a copy of the estimate which is where we will start when beginning the repair process.
Will my new car warranty be voided depending on the repair shop I choose? No. You are protected by law. Your manufacturer cannot void your warranty just because they did not perform the repair work.
When do I pay my deductible? You will pay T.A.C.S. at the time you pick up your vehicle. Other shops will have their own policy on when you will pay your deductible.
Can T.A.C.S. save my deductible? No. The deductible is an amount that is previously set by your insurance company when you purchased your policy. Insurance companies will issue the check for the repairs less the deductible amount.
Will my insurance rates go up if I put in a claim? You will need to ask your insurance company directly about the impact of a claim to repair your vehicle. This can vary a great deal depending on many circumstances.
Will I have to pay for towing? This will depend on your insurance coverage as well as the circumstances of your repairs. Our managers can explain this in detail when you speak to them.
What if I don’t know if my vehicle is safe to drive? If you have any doubt about whether it is safe to drive your vehicle after an accident, always have it towed. This will avoid the chance of additional damage and the cost of the tow is generally covered under your auto insurance policy.
Can my car be repaired if the frame is bent? Yes! Frame damage occurs in many accidents. Modern equipment is capable of properly repairing even badly damaged frames. We have the equipment and the technical expertise to repair frame damage.
What if there is more damage found than what the original estimate covered? This is very common during the “Tear-down” process. If additional accident related damage is found, T.A.C.S. Service Managers will contact and work with your insurance company to have any additional damages appraised before proceeding with the repair.
Will my car be like it was before the accident? Yes. T.A.C.S. will repair your vehicle to pre-accident conditions. This is based on all manufacturers’ specifications and recommendations.
Will the new paint match? Yes. We use a computerized paint mixing system which uses a “V.I.N. dictator” to match your cars exact color. This code matches the new paint to the manufacturers’ original factory color.
How long will my repairs take? The exact amount of time depends on the damage to your vehicle and the availability of parts needed. Some repairs may take as little as one day while others may take much longer.